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Fleet Consultant Jobs at NTCI

Current Opening:
Client Services Specialist
Department/Group: Outsourced Safety Services
Location: Indianapolis
Position Type: Full-Time
Travel Required: No (<5%)
Training Available: Yes



As a Client Service Specialist, you will join a fast-paced client support team to help our clients get new commercial motor vehicle drivers safely on the road in a rewarding career.  You will be responsible for auditing driver and asset files, ensuring the files meet FMCSA regulatory requirements as well as client-specific requirements. You will work with NTCI’s Compliance Specialists and Client Service Managers to identify and address discrepancies and communicate those to the client and its drivers.  A successful Client Service Specialist has an eye for detail, a willingness to learn, good communication skills, and a desire to work in a fast-paced environment.


  • Review driver qualification files, vehicle maintenance files, and other client-specific documentation to ensure documents meet regulatory and company requirements.
  • Clearly and effectively communicate file discrepancies promptly to clients, drivers, and teammates.
  • Promptly respond to client requests and inquiries.
  • Process records for the driver qualification files, vehicle maintenance files, and other client-specific documentation to ensure that those documents meet required standards, as needed.
  • Enter new and updated driver and vehicle data.
  • Order reports from third-party providers (i.e., motor vehicle records, prior employment verifications, FMCSA Drug and Alcohol Clearinghouse queries, etc.).
  • Maintain and distribute reports as needed.
  • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, identify issues, and create and execute solutions that address those issues.
  • Coordinate with other departments regarding client documents, software integration, etc.
  • Share opportunities to streamline business systems and processes within NTCI and our clients (i.e., what works well for a client could also help others).

Skills & Qualifications

  • Organized with an ability to prioritize workload while effectively maintaining attention to accuracy and detail.
  • Ability to prioritize and communicate objectives, find and report issues, and execute solutions that address those issues.
  • Capable of working independently and as part of a coordinated team to meet client needs.
  • Ability to sit throughout the work shift at a desk, focused on the data entry/scanning and review of forms.
  • Ability to follow directions, seek guidance when directions lack clarity, and accept constructive feedback to improve work product.
  • Excellent interpersonal skills with an ability to develop rapport and relationships internally and with all levels of the client organization.
  • Clear, concise, and effective communication skills (both oral and written).
  • Proficiency in various computer programs, including Microsoft Excel, Word, and Outlook. Willingness and ability to learn new software programs as well as NTCI systems.
  • Experience in motor carrier safety and compliance a plus.

$16.00 to $17.00 per hour

Schedule a time to talk

Are you interested in joining a rapidly growing transportation safety and compliance consulting firm?

Our company is built around employees, partners, and clients who are professionals that do the right thing, because it is the right thing to do. We succeed by working with clients to keep fleets in compliance, without sacrificing operational efficiency or profitability.

Do you fit that description? We want to get to know you, especially if you have experience in:

  • Motor carrier enforcement on the state or federal level, or
  • Fleet safety with a for-hire or private carrier.

Fill out the form or contact us at to tell us about yourself.

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